Credit Return Policy - Damaged Goods

To return goods, you must call us in advance to arrange for a collection - damaged goods must be reported within 48 hours of receipt.

Goods will be collected and credited in full provided they are in a re-sellable condition and must be in their original packaging. Excludes all bespoke or special items.

Incorrectly ordered items

Any items ordered incorrectly by the customer will be considered for return, a handling or restocking charge will apply

Goods not received

Must be reported within 48 hours from scheduled delivery time for goods to be re-dispatched.

Incorrect pricing

Must be reported within 14 days from invoice date for billing amendments to be made.

*Goods must be in a re-sellable condition, in the original packaging, and the packaging must not have been written on.

Terms & Conditions of Sale

All orders are accepted subject to our Standard Conditions of Sale reproduced below, which apply to and govern all contracts, quotations, sales and deliveries of goods, materials, services, and other products (herein after called Products), by the Company or its representatives to any individual Firm, Company or other person (herein after called the Buyer), to the exclusive of all and any standard terms of the Buyer and all or any of the conditions, warranties or terms otherwise implied or expressed. The giving of an order by the Buyer to the Company for any product shall constitute an unqualified acceptance by the Buyer that if the Company accepts the order, the hire, sale, supply or delivery of such products by the Company will be governed solely by these Conditions of Sale. No variation of these conditions of Sale no oral stipulations or representations shall be binding on the Company, unless expressly agreed to in writing and signed by a Director of the company on its behalf.

Prices

Except as otherwise expressly stated and contracted, the Company reserves the right to vary prices at any time. Stated prices are exclusive of all Value Added Taxes or Duties. The price does not include the costs of freight carriage, packing or insurance, which unless otherwise expressly agreed to in writing, will be additionally charged to the Buyer.

Delivery

The Company shall make all reasonable efforts to meet quoted delivery dates. Time shall not be the essence and we shall not be liable for late or incorrect delivery, howsoever caused. We reserve the right to delivery by instalments. The Buyer shall inspect all goods on delivery. The Company reserves the right to refuse claims for non-delivery, damaged goods or shortages, if the Buyer fails to take the following actions. i. Buyer shall endorse Carriers note appropriately. ii. Buyer shall advise the Company immediately by telephone iii. Buyer shall send full particulars of claim to the Company in writing within 10 days after delivery. In case of non-delivery of whole consignment, Buyer shall advise the Company within 10 days after date of invoice. The Buyer shall be bound to pay for all goods, not withstanding any alleged non-delivery or shortage of goods if the foregoing conditions have not been complied with.

Force majeure

The Company shall not be liable for any loss or damage caused by delay in its performance or non-performance of any of its obligations hereunder, where the same is occasioned by any cause whatsoever that is beyond the Company’s control. Should any such event occur, the Company may cancel or suspend any Contract without incurring any liability for any loss or damage hereby occasioned.

Title and Risk

a) The Goods shall be at the Buyers risk from the time of delivery or receipt of same. b) Notwithstanding delivery, the Goods, sold remain the absolute property of the seller until payment of all amounts involved to the Buyer in respect of the goods has been made. c) The intending Buyer acknowledges that until such time as payment is made, it is in possession of Goods solely as custodians for the Company and shall store the goods separately from its own goods and in such a fashion as to be readily identifiable by the company’s representatives. d) In the circumstances where the goods are delivered to an address specified by the Buyer and are not paid for, the Company shall be entitled to enter upon the premises of the Buyer with such transport as necessary and repossess the goods to which it has title hereunder. e) In no circumstances shall any Goods be returned to the Company without prior written consent. f) The Buyer shall be at liberty to sell or use the Products in the ordinary course of business, but the Company may revoke this power by notice to the Buyer if the Buyer defaults in payment of the whole or part of the purchase price of the Products. g) The Buyers power of sale or use automatically ceases and full title of all unpaid for products reverts to the seller if a Receiver is appointed over any of the assets or the undertaking of the Buyer or if a Winding-up Order is made against the Buyer or the Buyer goes into Liquidation or calls a Meeting or makes any arrangements or composition with Creditors or commits any act of Bankruptcy or allows execution to be levied against it or its goods. 

Warranty

The Company warrants that the Goods shall at the time of delivery correspond to the published specifications when used for the purposes for which Goods of that type are normally used and to be stored normal industrial quality. Although the Company uses every effort to ensure that all products are manufactured or supplied to specification, it is in all cases including repeat orders, for the Buyer to ensure by adequate tests or otherwise that the Goods are fit and suitable for the purposes for which the Buyer requires them and in specific conditions and on the specific conditions and on the specific substrates in which they will be used or applied and to be within such reasonable tolerance and variants as are generally acceptable within the industry. All Conditions and Warranties expressed or implied whether by Statute, Common Law or otherwise as to the Conditions or fitness for any purpose of the products are hereby expressly excluded and the Company shall be under no liability for any direct or subsequential loss or damage howsoever arising, which may be suffered by the buyer by reason of any defect in or failure to perform on the part of the Product. The liability of the Company under this Contract shall be limited to any defects, which appear in the course of normal usage and application, during the period of 12 months from the date of delivery to the Buyer. 

Governing law

The Agreement will be governed by and construed in accordance with English Law. The Buyer irrevocably submits in respect of all matters and disputes arising out of this Agreement to the exclusive jurisdiction of the English Courts.

Assignment

This Contract is personal to the Buyer and may only be assigned with the written consent of the Company.

Payment

Unless the Company otherwise agrees or the sale is a cash or cash on delivery sale or by irrevocable letter of credit, payment is due in full within 30 days of the date of invoice in respect of the relevant products. Payment should be made to Optume Gear Ltd in sterling or equivalent sum thereto. If the Buyer fails to make payment in full in accordance with the terms set herein, the Company reserves the right to cancel or suspend any further delivery or supply of Products and to make an additional charge of interest on the monies outstanding, at the rate of 2% per month from the date of invoice. If at any time the credit standing of the Buyer has in the opinion of the Seller been impaired, the Company may refuse delivery of Products required. 

Cancellation of orders

Orders for Products may not be cancelled or suspended without the Company’s prior written consent. Any cancellation or suspension of an order which the Company does agree to shall be on the condition that the Buyer shall indemnify the Company against any loss incurred wholly or in part by the cancellation or suspension.

Return of goods

No Goods are supplied on a sale or return basis. There shall be no liability on the Company to accept returned goods. Any returns accepted by the Company must be made within 7 working days from the date of delivery and the goods must be in the original packaging. A handling charge of 15% will be made on all returns other than those resulting from faulty goods or the Company’s error.

Export

Without prejudice to these Conditions of Sale, products for export shall be at the Buyers risk from the time of collection by the Freight Carrier from the Company’s premises. All prices quoted will be exclusive of all Taxes, Duties and Insurance, Packing and freight, unless otherwise expressly quoted for in writing, and any other costs incurred by the Company but not included in the price of products. The Uniform Law on International Sales shall not apply to this contract. The terms of payment shall be specified in writing by the Company. Where the prices quoted are in any currency other than Sterling, these prices are based on the relevant exchange rate of the currency concerned ruling on the date of quotation and the Company reserves the right to vary the prices if there should be any change incurred n the rate at the time of dispatch.

Website usage terms and conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern [business name]’s relationship with you in relation to this website.

The term Optume Gear Ltd or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 7 Forresters Place, Torrington Road, Ashford, Kent, TN23 7TH Our company registration number is 07306150 England. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

• You may not create a link to this website from another website or document without Optume Gear Ltd’s prior written consent.

• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

For more information please contact us.